How to Reset your Windows 11 PC to Resell or When Infected with Malware

Symptoms of Computer Issues

Common computer issues include: 

1. Slow speed
2. Pop-up ads
3. Virus infection impacting searches or general functionality

Slow speed is noticeable when trying to perform a particular task such as working on a document or accessing a series of web pages, but the speed is suddenly much slower. In this case, the first thing to try is to reboot the computer and see if that makes any difference. If not, take note of any programs you might have installed recently and remove them. If the problem persists, then you can consider resetting the computer using the procedure below.

Pop-up ads are a sign of malware on your computer. One of the options is to try to remove the malware using this procedure. If that does not do it, then consider resetting the computer following the directions below.

Another symptom that may necessitate a computer reset is a virus infection. You can obviously run a virus scan using the built-in virus protection in Windows 11 or other antivirus software you have on your PC. However, there are times where that does not work either.

In this case, you can consider resetting Windows 11 using this procedure:

1. Click Search and then type: Reset this PC
2. Click Reset PC 
3. Select option you desire: keeping the files or keeping everything.
4. Follow the on-screen directions.

If you want to view a video with all the steps for resetting the computer, see this video:

Frequently Asked Questions When Resetting the PC:

Can I run troubleshooting tools prior to resetting the PC? 

Yes, see the first part of the video above. Try to run the troubleshooter tool first or even try to go to a previous system restore point.

Can I keep my files if I am restoring my PC?

Yes, provided you select the option Keeping the Files but we recommend that you also make a backup of the files for peace of mind.

If I select keeping the files option, will I need to reinstall programs such as Word etc.? 

Keeping the files option will only keep a copy of your user files in the user profile and it WILL delete your applications and settings. Thus, you will need to reload Word and other programs.

Which Option Should I Use If I Am Selling My Computer?

Select the “Remove Everything” Option and then select “Clean Data” option to wipe the disk. Note this process will take quite a bit of time and be patient.

Do I need a Disk to Reload Windows if I Am Resetting it?

No, you will get the option to download Windows after selecting one of the options to reset it. If you want to create a USB bootable flash drive, you can follow this process.

What is the best option to make sure the virus is gone?

Select the option “Remove Everything” but obviously make sure you have backed up your data first. And be patient. If that fails, use the create a USB bootable flash drive and reload Windows by booting via the USB drive.